At Something Vintage, keeping our team and clients safe during these unprecedented times is of the utmost importance to us. As places start to open back up, we wanted to let you know what we are doing at our warehouse and onsite at events in order to prevent the spread of COVID-19.
Our Team & Clients
To ensure the health and wellbeing of our team and clients, we are requiring the following guidelines for all staff at SVR:
- All team members are required to wash their hands at the beginning and end of each shift and sanitize them at least once an hour throughout their shift.
- Each team member’s temperature will be checked and recorded before the start of each shift
- All team members are required to wear a face mask during their shifts at our warehouse, inside our delivery trucks, and onsite at each event.
- All team members will practice social distancing and will remain 6ft apart from other team members and clients whenever possible when working.
- We will be strategically staffing our warehouse to limit attendance and will have grouped delivery teams per event.
- All clients entering the warehouse will be required to wear a face mask and be limited to 2 people.
We are doing the following to sanitize our inventory before & after each event:
- All hard surfaces will be sanitized with commercial-grade, COVID-19 disinfectant prior to delivery and onsite at your event.
- All upholstered items will be treated with fabric-safe commercial-grade, COVID-19 disinfectant before and after each event. Each upholstered piece will be wrapped and delivered in plastic.
- Our warehouse has been updated with touchless sinks, soap dispensers, and hand sanitizer throughout for both staff and clients to use.
- All delivery trucks contain hand sanitizer, wipes, disinfectant spray, and paper towels for our team to use throughout all deliveries and pickups.
Have will-calls, deliveries, and pick-ups changed due to COVID-19?
For all warehouse will-calls, we ask that you please back into our loading dock and our team will load your order into the back of your vehicle. We ask that all clients wear a mask if entering our warehouse.
For all deliveries and pick-ups, we request contactless deliveries and pick-ups where our team can go onsite to set-up and break-down your rentals with limited vendors, clients, and guests present.
Is The Vault currently open for warehouse visits?
At this time, The Vault is currently closed for warehouse visits. We are working hard to keep our clients and employees safe during the COVID-19 crisis and limit their exposure to the disease. Our team is currently posted up at home working remotely to serve our awesome clients and spread rays of joy during this difficult time. We are happy to send stylized pictures, videos, or virtual layouts of any pieces you are interested in for your upcoming event.
What if I need to reschedule my event due to COVID-19?
For those who have had to reschedule and postpone events, our heart goes out to you! We will do all we can to help you as we all navigate through these uncharted waters. It’s our mission to support and serve our clients at all times and remain a positive force in the events industry and this situation is definitely no exception! ⠀
Rescheduling Your Event:
To reschedule or postpone your event due to COVID-19, please send an email to email@example.com. To make rescheduling events as seamless as possible, we are allowing clients to apply their payments to a future event date within two years. We will check the availability of items on your order to verify they are available for your new date. We kindly ask that you choose a new event date as soon as possible so we are best able to accommodate you, since we cannot guarantee the specific pieces on your order will be available for your rescheduled event date. But rest assured, we will work with you to find replacement items you love just as much, if that becomes necessary!
One thing to mention is that your delivery & labor charge will likely change, depending on your new date and delivery availability. The delivery charge on your order was calculated for your event date, the specific items on your order, and your venue. We’d need to recalculate delivery if everything is moved.
If you need to reschedule your event for a subsequent time due to COVID-19, you will be charged a 10% rescheduling fee per each date change and the final balance shall be due upon confirming the new event date.
We understand that much has changed in your plans and that can become unnerving. Please let us know if there is anything else we can do to support you during this time. You can reach us by email firstname.lastname@example.org or giving us a call at (202) 596-8445.
Have your hours changed?
Our team remains fully operational (M-F 10am – 5pm EST) for any order-related questions. If you have a question regarding your order over the weekend, please call and we will get back to you as soon as possible.
Phone: (202) 596-8445
When should I book?
Due to COVID-19, a lot of our clients that had events this spring are now rescheduling for summer and fall 2020. Since we specialize in vintage and custom pieces, this means a lot of our inventory that was available last week is now booking up fast and our delivery schedule is almost full. If you have had your heart set on certain pieces, and your event falls between August – November 2020, please book as soon as possible to ensure availability!
How do I rent items from Something Vintage Rentals?
It’s simple! You can either submit a wishlist or email us using our contact form! We will then respond within 48 business hours so we can learn more about your upcoming event and check on item availability. Next, we will create a proposal for you. All items are rented on a first come/first serve basis. If you would like to reserve your items, you pay 50 percent non-refundable deposit to book the items. You will pay the remaining 50 percent 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment system.
How do I create a Wishlist?
To create a wishlist, add the pieces and quantities you are interested into your cart for your event. Once you have added to your heart’s content, click “Submit.” Within 48 business hours, we will check the availability of the items you requested and email you to let you know if your pieces are available. Please note that because of the one of the kind nature of our pretties, many book up over a year in advance. Crazy, we know!
Where do you deliver to?
We deliver to Washington D.C., Maryland, Virginia, Pennsylvania, Delaware, and New York City. But we are always looking for a good excuse for a road trip, so let us know where you are and we will see if we can help!
We require a $950 rental minimum for all delivery orders in the DMV area that are under 75 miles from us. The rental minimums increase depending on distance from DC: Philadelphia is a $3,000 minimum and New York City is $5,000.
How much does delivery cost and what is included?
We make delivery easy so you don’t have to worry on the day of your event! Our delivery service includes delivery, assembly, set-up, break-down, and pick-up. Basically, we are not just a hit it and quit it kind of team! Our crew will place each piece according to your specifications and make sure everything is FLAWLESS. And don’t worry, you’re not being too much, our crews are used to our very particular standards so they know the drill!
Our Standard Delivery service (M-F 9AM to 5PM) starts at $375 and weekend/after hours delivery starts at $475. Delivery charges are based on mileage, order size, and access to your event space. We require a 3-hour window for both deliveries and pick-ups but can accommodate smaller windows for an additional surcharge.
Once your order is confirmed by paying the 50% nonrefundable deposit and signing our rental terms and conditions, we will have you fill out a Delivery Details Form to make sure we have everything we need to make the delivery go smoothly! One week prior to your event, we will confirm your delivery details and provide you with our delivery team point of contact.
What if I just want a few items, could I pick them up myself?
Yes! You can pick up small pieces and some furniture from our warehouse. We require a $300 rental minimum for all pick-up orders. Unfortunately, all gold-framed upholstered furniture, rattan furniture, and any of our more delicate pieces are not available for pick-up.
Do I need a special vehicle to pick-up items?
All furniture items such as tables, chairs, sofas, and backdrops must be picked up in a utility cargo van (with no seats) or a box truck. No SUVs, vans, or open pickup trucks will be accepted for pick-up. Furniture must be strapped down with ratchet straps to prevent it from falling over during transit.
China, props, and small items can be picked-up in any vehicle.
How long is the rental period?
The rental period for each item is 24-hours. Need it longer? We are happy to work with you and see if we can accommodate!
Am I able to change an order once I reserve items?
All one-of-a-kind and two-of-a-kind items such as upholstered pieces, bars, furniture, and decor are not removable from an order once they are reserved. Non-unique items like our farm tables, dining chairs, and china may be reduced by quantities of 10 percent up to 14 days before your event date.
Is it possible to see the items in person before I place an order?
Of course! We have appointments for warehouse visits on Tuesday and Thursday’s from 10:00 AM – 4:00 PM. Please shoot us an email at email@example.com or give us a ring at 202.596.8445 to make an appointment and we will do our best to accommodate!
Where are you located?
Our warehouse is located at 4828 Stamp Road, Temple Hills, MD 20748. When you see a fence of rainbow colored doors – you are in the right spot! We are open by appointment only.
I know I want to rent an item from you but I don’t know what might look good with it. Can you help?
We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check out our Event Design Packages.
I’m looking for a particular piece but you don’t have it. Can you help?
Yes! Our craftsman can build most anything and we love going on scavenger hunts to find that must-have item for your event. Please email us at firstname.lastname@example.org to discuss your project.
What if I stain or break it?
We understand, it happens to the best of us! We include an optional damage waiver on each to proposal that covers any normal wear and tear, stains, and rips. Our damage waiver in non-refundable and does not cover damage due to neglect such as water damage from rain. If the item breaks, we do charge a replacement cost of 5x the rental cost to replace the item.
Farm Tables. Please tell me more!
We make our authentic farm tables from centuries-old salvaged wood. Each reclaimed wood farmhouse table has unique saw marks, nail holes, and time-worn impressions that tell the story of the barns and buildings from which they were salvaged.
All of our farmhouse tables are 96 inches by 42 inches and seat 8-10 people depending on layout and chair size.
How do I care for the vintage and handmade china rentals?
Our china is fragile and should not be placed in the dishwasher or heated. Before being returned to Something Vintage, the china must be rinsed free from any food particles and hand-dried or the client will have to pay a dish cleaning fee. All teacups must be thoroughly rinsed with no remaining tea or coffee remnants inside – this stains our valuable cups!
Do you have linens, tents, or string lights?
Unfortunately, at this time, we do not. We work with a lot of great vendors and would be happy to recommend someone in your area.