Placing an Order
When should I book?
We specialize in vintage and custom pieces! This means a lot of our inventory that might have been available last week is now booked on your event date! If you have your heart set on certain pieces in our collection, please book as soon as possible to ensure availability! Our Sales team is here to coach you through the process. In the event your favorite piece is not available, we are happy to make suggestions on other pieces we know you will love! We recommend inquiring at least 6 months prior to your event date.
How do I rent items from Something Vintage Rentals?
We will respond within 48 business hours so we can learn more about your upcoming event, check on item availability, and create a proposal for you.
Please note, all items are rented on a first come, first serve basis. If you would like to reserve your items, you may secure your order with a 50% non-refundable deposit to book the items and secure your event date. You will pay the remaining 50% 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment processing system and our sales team is available to answer any questions along the way!
How do I create a Wishlist?
To create a wishlist, add the pieces and quantities you are interested in into your cart for your event. Once you have added all of your favorites, click “Submit.” Within 48 business hours, we will check the availability of the items you requested and email you to let you know if your pieces are available with a proposal. Please note that because of the one of a kind nature of our pretties, many book up over a year in advance. Crazy, we know!
Am I able to change an order once I reserve items?
High Quantity rental items like our farm tables, dining chairs, and tabletop rentals may be reduced by up to 10% up to 14 days before your event date. Any unique one-of-a-kind pieces, may be swapped out for an item of equal or greater value based on availability. Changes made within 14 days of your event date will be subject to a 20% rush fee.
Is it possible to see the items in person before I place an order?
Of course! We schedule warehouse visits by appointment only on Tuesday and Wednesday from 10:00 AM – 2:00 PM. Shoot us an email at email@example.com to make an appointment and we will do our best to accommodate your schedule! Please note, you must have a proposal started with us in order to schedule a warehouse visit with our sales team.
Where are you located?
Our warehouse is located at 4828 Stamp Road, Temple Hills, MD 20748. When you see a fence of rainbow colored doors – you are in the right spot! We are open by appointment only.
I know I want to rent an item from you but I don’t know what might look good with it. Can you help?
We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check out our Event Design Packages.
I’m looking for a particular piece but you don’t have it. Can you help?
Yes! Our carpenters can build almost anything and we love going on scavenger hunts to find that must-have item for your event. Please email us at firstname.lastname@example.org to discuss your project.
Delivery and Will-Call Orders
Where do you deliver to?
We are based just outside of D.C. and deliver locally to Washington D.C., Maryland and Virginia! Outside of our local market, you can find our trucks traveling up and down the East Coast from Massachusetts to North Carolina. Is your event somewhere further? We are always looking for a good excuse for a road trip (srsly – we went to Alabama last year!), so let us know where you are and we will see if we can help! *Extended rental minimums do apply.
Do you require a rental minimum for delivery?
What is included in delivery?
We make delivery easy so you don’t have to worry on the day of your event! Our delivery service includes delivery, assembly, set-up, break-down, and pick up. Yes, we even set our own chairs! Our crew will place each piece according to your specifications and make sure everything is FLAWLESS before leaving. Not to worry, you’re not being too much, our crews are used to our very particular standards so they know the drill and are happy to move things around until you are satisfied!
When can I expect my delivery?
Our rentals are our babies and the delivery, installation & retrieval of them is so important to us! We get that what works for one person might not work for another. To help make sure you get the delivery service that’s right for your event, we’ve created four different options to accommodate a variety of needs. Each tier includes delivery, setup, breakdown, and pickup, but with slightly different twists! What exactly does that mean? The SVR Team will always be down to set your items in place and put together any items that require assembly — we’ve just created a few different categories at varying price points to accommodate everything from go with the flow to on the dot strict timing at particular venues. See the options below!
Our most economical option, Flexible Delivery is a great choice for events taking place at private residences and venues that do not have contractual load-in/load-out time windows. In the weeks leading up to your event, SVR will schedule your delivery and pickup based on what works best with our schedule. Basically, the ball is in our court! You can rest easy knowing that your order will be delivered and picked up within 2 days of your event, and we’ll reach out to confirm details and to provide you with a 3 hour window for both delivery and pickup the week of. This service requires a safe and secure place for all of our rentals to stay protected from the elements. *If outdoor, a tent with flooring and sidewalls is required.
Standard Weekday Delivery
Our Standard Weekday Delivery is another great option for events taking place at private residences and venues that do not have contractual load-in/load-out time windows. A step up from our Flexible Option, any weekend events will be guaranteed delivery on Friday and pickup on Monday. (For weekday events, your order will be delivered the day of your event and picked up the following business day.) Orders will be delivered between 9:00 AM and 5:00 PM. Specific delivery timing is not guaranteed, but you can always request the delivery/pickup windows that work best for you and we will do our best to accommodate! This service requires a safe and secure place for all of our rentals to stay protected from the elements. *If outdoor, a tent with flooring and sidewalls is required.
A step up from Standard, our Weekend Delivery option combines aspects of both our Standard and Same Day options. Consider it a combo! Maybe you need delivery on Saturday, but you’re flexible with pickup. Maybe you need us to deliver and pick up on Saturday or Sunday, but you’re cool with a three hour window. Whatever the case, Weekend Delivery is the best option for anyone with a little flexibility. Just let us know what you need and the SVR Team will make it happen!
Same Day Delivery
Get what you want when you want it! If your venue requires load-in immediately before your event and load-out immediately after your event with contractually agreed upon windows, this is the one for you. The SVR Team will deliver and pickup at your requested times and will send additional staff to accommodate any narrow time frames. Like all of our other options, we will be in touch to confirm the timing the week of your event, but you can relax knowing you’re guaranteed the slot that works best for your timeline!
*Delivery fees are determined based on the size of the final order, delivery location, date and service category selected.
What if I just want just a few items, could I pick them up myself?
Yes! You can pick up small pieces and some furniture from our warehouse. We do require a $400 rental minimum for all pick-up orders. Unfortunately, all gold-framed upholstered furniture, rattan furniture, and any of our more delicate pieces are not available for pick-up. **All warehouse pick ups and returns are available only on Weekdays between 10 am and 2 pm.
Do I need a special vehicle to pick-up items?
All furniture items such as tables, chairs, sofas, and backdrops must be picked up in a utility cargo van (with no seats) or a box truck. No SUVs, vans, or open pickup trucks will be accepted for pick-up. Furniture must be strapped down with ratchet straps to prevent it from falling over during transit and wrapped in moving blankets. Items must be returned wrapped and secured in the same way they were picked up.
China, props, and small items can be picked-up in any vehicle.
How long is the rental period?
The rental period for each item is 24-hours. Need it longer? We are happy to work with you and see if we can accommodate!
How do I place a shipping order?
Simply pick the items you want on our website and submit a wishlist, reach out to us on our contact form, or email us directly! Please let us know you are interested in shipping your order. We will respond within 48 business hours so we can learn more about your upcoming event, check on item availability, and create a proposal for you.
Please note, all items are rented on a first come, first serve basis. If you would like to reserve your items, you may secure your order with a 50% non-refundable deposit to book the items and secure your event date. You will pay the remaining 50% balance (14) days before your event date. That’s it! You sign and pay all online using our secure payment processing system and our sales team is available to answer any questions along the way!
Where do you ship to?
Currently, we only offer shipping to the contiguous United States. We do not offer shipping to Alaska or Hawaii at this time.
What rental items do you ship?
We currently offer napkins, table linens, and placemats for shipping. To see all items that we ship, please visit our “Shippable Rentals” category on our website. Stay tuned for more items available for shipping next year!
Is there a rental minimum for shipping orders?
We do not have a rental minimum on shipping orders but we do require that napkins are rented in packs of 10.
How much does shipping cost?
Our Shipping and Return fee starts at $65 and can increase due to order size, event date, rush shipping, and location.
Can I order a sample swatch for my napkin or linen rental?
We are so excited to hear you are interested in ordering swatches! This is something that is currently in the works and we hope to have it available soon. Stay tuned!
When will I receive my shipping order?
You will receive your shipping order 3 business days prior to your event. This allows a buffer in case of carrier delays as well as time to check your order.
How will my rentals be shipped?
Your order will be packaged in a reusable mailer for you to return your order after your event. It will be shipped via UPS 2-day shipping service. We will send you tracking information once your order ships so you can follow your order.
What if my order is delayed in transit?
We will send you tracking information once your order ships so you can follow your order. To obtain delivery status or any other information regarding delivery, you must reach out to UPS directly with your tracking number. SVR is not responsible for any weather delays or package mishandling by UPS.
What happens if I am missing items or something is damaged or incorrect on my shipping order?
You will receive your shipping order 3 business days prior to your event. This allows a buffer in case of carrier delays as well as time to check your order. We ask that you please verify that the items received match the packing list and your contract once you receive your order. In the event that there are any missing, damaged or incorrect items sent to you, please contact us immediately at email@example.com or give us a call! Refunds will not be issued for missing or damaged items if reported after the event has taken place.
When do I return my shipping order?
Please drop off your rentals the next business day after your event at your local UPS. If there are any delays in returning your order please let us know immediately by emailing firstname.lastname@example.org! Delays in dropping off returns at UPS will result in a 5% fee per day your order is late.
How do I pack my order for return?
Please make sure you have all rental items accounted for and place them back in the reusable mailer provided and adhere the return label.
Before packing your napkins or linens in the mailer, please shake them out so they are free of any food or debris and that they are dry. Napkins or linens that are sent back wet can be ruined due to mold and will be subject to a replacement fee.
How do I care for my napkin or linen rentals?
Leave the laundering to us! There is no need for you to wash or treat the linens before returning besides shaking them out so they are free of food or debris and that they are dry. If linens are wet after your event, please air-dry them before shipping back. If this will delay your return shipment, please email email@example.com and we will accommodate!
What if I lose my return label or reusable shipping mailer?
No worries! Just shoot us an email to firstname.lastname@example.org and we will send you over a new label for you to print at home or at UPS. If you lose the SVR reusable mailer that your items were sent in, please send items back in a box. Please note, you will be charged a $50 replacement fee per bag that is lost.
What if items are damaged or lost during my event?
We understand, it happens to the best of us! That’s why we include an optional damage waiver on each proposal that covers any normal wear and tear, stains, and rips to our rental inventory. Our damage waiver is non-refundable and does not cover damage due to neglect such as water damage from mold. Please note, our damage waiver does not cover loss.
If an item is lost at your event, we do charge a replacement cost of up to 5x the rental cost to replace the item.
Can I combine separate shipping orders in the same return package?
To keep everything organized, please do not mix orders in your return packages and please use the prepaid return label issued to the specific order.
Did we miss anything?
If you have any other questions, please email us at email@example.com!
Caring for Our Rentals
Can I keep my rentals outside overnight?
All of our rentals cannot be left outside overnight. They must be either brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If our rentals are damaged from rain, you will be asked to pay up to 5x the rental cost to fix or replace it. If you are worried about your rentals getting wet during your event – please inquire about our weather team by emailing us at firstname.lastname@example.org!
What if I stain or break it?
We understand, it happens to the best of us! We include an optional damage waiver on each proposal that covers any normal wear and tear, stains, and rips. Our damage waiver is non-refundable and does not cover damage due to neglect such as water damage from rain. If the item breaks, we do charge a replacement cost of up to 5x the rental cost to repair or replace the item.
How do I care for the vintage and handmade china rentals?
Our tabletop collection is comprised of vintage and handmade items and are fragile and should not be placed in the dishwasher or heated. Before being returned to Something Vintage, the china must be rinsed free from any food particles and packed the way they arrived in the crates provided – if not, the client may be charged a cleaning and restocking fee. Please consult the China Care PDF included with your order for more details!
Did we miss something?
Do you have throne chairs, tents, or string lights?
Unfortunately, at this time, we do not. We work with a lot of great vendors and would be happy to recommend someone in your area!
Did we miss something?
Feel free to reach out on our contact form, shoot us an email at email@example.com, or give us a ring at 202.596.8445!