Placing an Order
When should I book?
Due to COVID-19, a lot of our clients rescheduled for later in the year. Since we specialize in vintage and custom pieces, this means a lot of our inventory that was available last week is now booking up fast! If you have had your heart set on certain pieces, and your event falls in Spring or Fall 2021 or 2022, please book as soon as possible to ensure availability!
How do I rent items from Something Vintage Rentals?
It’s simple! You can either submit a wishlist or email us using our contact form! We will then respond within 48 business hours so we can learn more about your upcoming event and check on item availability. Next, we will create a proposal for you. All items are rented on a first come, first serve basis. If you would like to reserve your items, you pay 50% non-refundable deposit to book the items. You will pay the remaining 50% 14 days prior to your event date. That’s it! You sign and pay all online using our secure payment processing system.
How do I create a Wishlist?
To create a wishlist, add the pieces and quantities you are interested into your cart for your event. Once you have added to your heart’s content, click “Submit.” Within 48 business hours, we will check the availability of the items you requested and email you to let you know if your pieces are available. Please note that because of the one of the kind nature of our pretties, many book up over a year in advance. Crazy, we know!
Am I able to change an order once I reserve items?
All one-of-a-kind and two-of-a-kind items such as upholstered pieces, bars, furniture, and decor are not removable from an order once they are reserved. Non unique items like our farm tables, dining chairs, and china may be reduced by quantities of 10 percent up to 14 days before your event date.
Is it possible to see the items in person before I place an order?
Of course! We have appointments for warehouse visits on Tuesday and Thursdays from 11:00 AM – 3:00 PM. Please shoot us an email at email@example.com or give us a ring at 202.596.8445 to make an appointment and we will do our best to accommodate!
Where are you located?
Our warehouse is located at 4828 Stamp Road, Temple Hills, MD 20748. When you see a fence of rainbow colored doors – you are in the right spot! We are open by appointment only.
I know I want to rent an item from you but I don’t know what might look good with it. Can you help?
We are happy to help pick out items that will go with your event and within your budget. For more in-depth styling and design services, please check out our Event Design Packages.
I’m looking for a particular piece but you don’t have it. Can you help?
Yes! Our carpenters can build almost anything and we love going on scavenger hunts to find that must-have item for your event. Please email us at firstname.lastname@example.org to discuss your project.
Deliveries and Will-Calls
Where do you deliver to?
We deliver to Washington DC, Maryland, Virginia, Pennsylvania, Delaware, New York, New Jersey, and North Carolina. Is your event somewhere further? We are always looking for a good excuse for a road trip (srsly – we went to Maine last year!), so let us know where you are and we will see if we can help!
Do you require a rental minimum for delivery?
What is included in delivery?
We make delivery easy so you don’t have to worry on the day of your event! Our delivery service includes delivery, assembly, set-up, break-down, and pick up. Basically, we are not just a hit it and quit it kind of team! Our crew will place each piece according to your specifications and make sure everything is FLAWLESS before leaving. And don’t worry, you’re not being too much, our crews are used to our very particular standards so they know the drill!
When can I expect my delivery?
Our rentals our babies and the delivery, installation & retrieval of them is so important to us! We get that what works for one person might not work for another. To help make sure you get the delivery service that’s right for your event, we’ve created four different options to accommodate a variety of needs. Each tier includes delivery, setup, breakdown, and pickup, but with slightly different twists! What exactly does that mean? The SVR Team will always be down to set your items in place and put together any items that require assembly — we’ve just created a few different packages at varying price points to accommodate everything from go with the flow to on the dot super strict venues. Get all the deets below!
Our most economical option, Flexible Delivery is a great choice for events taking place at private residences and venues that do not have contractual load-in/load-out time windows. In the weeks leading up to your event, SVR will schedule your delivery and pickup based on what works best with our schedule. Basically, the ball is in our court! You can rest easy knowing that your order will be delivered and picked up within 72 hours of your event, and we’ll reach out to confirm details and to provide you with a 3 hour window for both delivery and pickup the week of. Easy peasy!
Standard Weekday Delivery
Our Standard Weekday Delivery is another great option for events taking place at private residences and venues that do not have contractual load-in/load-out time windows. A step up from our Flexible Option, you’ll be guaranteed delivery on Friday and pickup on Monday. (For weekday events, your order will be delivered the day of your event and picked up the following business day.) Orders will be delivered between 9:00 AM and 5:00 PM. Specific delivery timing is not guaranteed, but you can always request the delivery/pickup windows that work best for you and we will do our best to accommodate!
A step up from Standard, our Weekend Delivery option combines aspects of both our Standard and Same Day options. Consider it a combo! Maybe you need delivery on Saturday, but you’re flexible with pickup. Maybe you need us to deliver and pick up on Saturday or Sunday, but you’re cool with a three hour window. Whatever the case, Weekend Delivery is the best option for anyone with a little flexibility. Just let us know what you need and the SVR Team will make it happen, Captain!
Same Day Delivery
Get what you want when you want it! If your venue requires load-in immediately before your event and load-out immediately after your event with contractually agreed upon windows, this is the one for you. The SVR Team will deliver and pickup at your requested times and will send additional staff to accommodate any narrow time frames. Like all of our other options, we will be in touch to confirm timing the week of your event, but you can relax knowing you’re guaranteed the slot that works best for your timeline!
*Delivery fees are determined based on the size of the final order, delivery location, and whether you choose Flexible, Standard, Weekend, or Same Day delivery.
What if I just want just a few items, could I pick them up myself?
Yes! You can pick up small pieces and some furniture from our warehouse. We do require a $400 rental minimum for all pick-up orders. Unfortunately, all gold-framed upholstered furniture, rattan furniture, and any of our more delicate pieces are not available for pick-up.
Do I need a special vehicle to pick-up items?
All furniture items such as tables, chairs, sofas, and backdrops must be picked up in a utility cargo van (with no seats) or a box truck. No SUVs, vans, or open pickup trucks will be accepted for pick-up. Furniture must be strapped down with ratchet straps to prevent it from falling over during transit.
China, props, and small items can be picked-up in any vehicle.
How long is the rental period?
The rental period for each item is 24-hours. Need it longer? We are happy to work with you and see if we can accommodate!
Caring for Our Rentals
Can I keep my rentals outside overnight?
All of our rentals cannot be left outside overnight. They must be either brought inside or covered by a tent with sidewalls to prevent morning dew or rain from blowing in. If our rentals are damaged from rain, you will be asked to pay up to 5x the rental cost to fix or replace it. If you are worried about your rentals getting wet during your event – please inquire about our weather team by emailing us at email@example.com!
What if I stain or break it?
We understand, it happens to the best of us! We include an optional damage waiver on each proposal that covers any normal wear and tear, stains, and rips. Our damage waiver is non-refundable and does not cover damage due to neglect such as water damage from rain. If the item breaks, we do charge a replacement cost of up to 5x the rental cost to repair or replace the item.
How do I care for the vintage and handmade china rentals?
Our china is fragile and should not be placed in the dishwasher or heated. Before being returned to Something Vintage, the china must be rinsed free from any food particles and stacked vertically in the crates provided – if not, the client may be charged a cleaning and restocking fee
Did we miss something?
Farm Tables. Please tell me more!
We make our authentic farm tables from centuries-old salvaged wood. Each reclaimed wood farmhouse table has unique saw marks, nail holes, and time-worn impressions that tell the story of the barns and buildings from which they were salvaged. All of our farmhouse tables are 96 inches by 42 inches and seat 8-10 people depending on layout and chair size.
Do you have linens, tents, or string lights?
Unfortunately, at this time, we do not. We work with a lot of great vendors and would be happy to recommend someone in your area.
Did we miss something?
Feel free to reach out on our contact form, shoot us an email at firstname.lastname@example.org, or give us a ring at 202.596.8445!
How we are keeping our team and clients safe:
- All team members are required to wash their hands at the beginning and end of each shift and sanitize them throughout the day.
- Each team member will fill-out a COVID questionnaire and have their temperature checked and recorded before the start of each shift.
- All team members are required to wear a face mask during their shifts at our warehouse, inside our delivery trucks, and onsite at each event.
- All team members will practice social distancing and will remain 6ft apart from other team members and clients whenever possible while working.
- We will be strategically staffing our warehouse to limit attendance and will have grouped delivery teams per event.
- All clients entering the warehouse will be required to wear a face mask and be limited to 3 people.
How we are sanitizing our rentals before and after each event:
- All hard surfaces will be sanitized with commercial-grade, COVID-19 disinfectant prior to delivery and onsite at your event.
- All upholstered items will be treated with fabric-safe commercial-grade, COVID-19 disinfectant before and after each event. Each upholstered piece will be wrapped and delivered in plastic.
- Our warehouse has been updated with touchless sinks, soap dispensers, and hand sanitizer throughout for both staff and clients to use.
- All delivery trucks contain hand sanitizer, wipes, disinfectant spray, and paper towels for our team to use throughout all deliveries and pickups.
Have will-calls, deliveries, and pick-ups changed due to COVID-19?
- For all warehouse will-calls, we ask that you please back into our loading dock and our team will load your order into the back of your vehicle. We ask that all clients wear a mask if entering our warehouse.
- For all deliveries and pick-ups, we request contactless deliveries and pick-ups where our team can go onsite to set-up
Is The Vault currently open for warehouse visits?
Yes, but by appointment only. We are asking all clients to limit the number of guests for warehouse visits to 3 people total and for each person to wear a mask throughout their visit and sanitize their hands upon entering our building.
What if I need to reschedule my event due to COVID-19?
For those who have had to reschedule and postpone events, our heart goes out to you! We will do all we can to help you as we all navigate through these uncharted waters. It’s our mission to support and serve our clients at all times and remain a positive force in the events industry and this situation is definitely no exception!
Rescheduling Your Event:
To reschedule or postpone your event due to COVID-19, please send an email to email@example.com. To make rescheduling events as seamless as possible, we are allowing clients to apply their payments to a future event date within two years. We will check the availability of items on your order to verify they are available for your new date. We kindly ask that you choose a new event date as soon as possible so we are best able to accommodate you, since we cannot guarantee the specific pieces on your order will be available for your rescheduled event date. But rest assured, we will work with you to find replacement items you love just as much, if that becomes necessary!
One thing to mention is that your delivery & labor charge will likely change, depending on your new date and delivery availability. The delivery charge on your order was calculated for your event date, the specific items on your order, and your venue. We’d need to recalculate delivery if everything is moved.
If you need to reschedule your event for a subsequent time due to COVID-19, you will be charged a 10% rescheduling fee per each date change and the final balance shall be due upon confirming the new event date.
We understand that much has changed in your plans and that can become unnerving. Please let us know if there is anything else we can do to support you during this time. You can reach us by email firstname.lastname@example.org or giving us a call at (202) 596-8445.
Have your hours changed?
Our team remains fully operational (M-F 10am – 5pm EST) for any order-related questions. If you have a question regarding your order over the weekend, please call and we will get back to you as soon as possible.
Phone: (202) 596-8445